Returns and delivery

DELIVERY

Delivery is made within an average time estimated by Colissimo - La Poste for the different destinations:

 

- To Metropolitan France & Monaco: 2 to 3 working days

- To all countries of the European Union (excluding Metropolitan France and Monaco) & French Overseas Departments and Territories: 3 to 5 working days

- To the rest of the world: 5 to 7 working days

Delivery times are indicative; we are not responsible for delays in delivery by the carrier.

 

Processing and shipping:

Shipments are made from Monday to Friday (excluding public holidays) and any order placed before noon will be shipped the same day. We ship within 48 hours at the latest; however, if you place an order after Friday 12 pm, it will be effective the following Monday.

 

Delivery fees:

Delivery prices are:

  • for France starting from €6.92
  • for the European Union starting from €22
  • for the rest of the world starting from €35

Shipping costs include:

  • Handling fees
  • Preparation, packaging, and product protection
  • Handling and logistics up to your delivery point

 

II- RETURNS

The return of your order is accepted, provided that your withdrawal request is made within 14 days from the date of delivery. Return costs will be at your expense.

For the return and refund to go smoothly, please strictly follow the procedure below (otherwise, we reserve the right to refuse the refund):

  1. Email us at contact@teckou.fr with your order number, to notify us of your withdrawal request. From this date, you have 14 days to return the products to us (shipping date).

  2. Check that all products are in their original packaging, unused, and in perfect condition. Any product that has been opened or damaged will not be refunded.

  3. Please include in your package with the product(s) in question, the relevant order number, as well as your first and last name.

  4. Return the package to the following address:

Teckou

16 route de montguyon

17210 Monlieu la garde

 

Choose a shipping method with a tracking number. Without a tracking number, we will not accept any claims regarding a lost package.

The refund will be issued upon receipt of your package, and processing the refund by your bank may take an additional 7 days.

 

 

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