
FAQ
How long will it take to receive my order?
Delivery estimates are available on this page, under the "Add to Cart" button. We offer delivery to a relay point or via Colissimo by La Poste. Please allow 48 to 72 working hours for postal delivery within metropolitan France.
To receive your order sooner (48 working hours for preparation + 48 to 72 working hours for delivery), add the option "fast preparation" available on this page before adding your pouch to the cart.
How can I receive my order faster?
If you wish to receive your order within 4 working days, please select the "fast production" option above the "add to cart" button.
Option available for an additional €5 per item.
This option is in limited quantity and restocked every morning on working days.
How do I add a design to my product?
Answer "yes" to the question "I want to add a photo, a logo" on the same page.
We adjust each image as best as possible on your product (photos are converted into drawings for engraving)
Add your own image, your establishment's logo, or anything else... Upload your image (PNG format and the best possible image quality are preferred, please).
Where are the engravings made?
Your engravings are proudly engraved in France, in a small workshop in Charente-Maritime
I received my order and there's a mistake, what should I do?
In case of an error on our part, no problem, we will fix it. However, if the error is on your part, the costs will be at your expense.
Please make sure to check the spelling of the inscriptions to avoid any confusion.
To contact us by email: contact@teckou.fr