
FAQ
How long will it take to receive my order?
The estimated delivery time is available on this same page, under the "Add to Cart" button. We offer delivery to a relay point or via Colissimo by La Poste. Please allow 48 to 72 business hours for postal delivery in mainland France.
To receive your order sooner (48 business hours for production + 48 to 72 business hours for delivery), add the"express production"option available on this page before adding your pouch to your cart.
How can I receive my order faster?
If you wish to receive your order within 4 working days, please select the "fast production" option above the "add to cart" button.
Option available for an additional 5€ per item.
This option is in limited quantities and restocked every weekday morning.
How do I add a drawing to my product?
Answer "yes" to the question "I want to add a photo, a logo" on this same page.
We will adjust each image on your product as best as possible (photos are converted into drawings for engraving)
Add your own image, your establishment's logo, or anything else... Upload your image (please prioritize PNG format and the best possible image quality).
Where are the engravings made?
Your engravings are proudly engraved in France, in a small workshop in Charente-Maritime
I received my order and there's a mistake, what should I do?
In case of an error on our part, no problem, we will fix it. However, if the error is on your part, the costs will be borne by you.
Please check the spelling of the inscriptions to avoid any confusion.
To contact us by email: contact@teckou.fr